SMS platforms are critical in debt collection because they provide a way to communicate with customers effectively. SMS messages have a high open rate, with studies showing that over 90% of SMS messages are read within three minutes of delivery. This high open rate ensures that customers receive and read the messages.
Using an SMS platform also allows businesses to automatically send reminders and payment notifications to customers. This automation helps reduce the workload on debt collection agents and ensures that customers are promptly reminded of their debt obligations. SMS platforms also provide a way for customers to respond to messages and make payments easily, improving the chances of debt collection.Importance of SMS Platform in Debt Collection
April 13, 2023
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